The average time a volunteer spends with an individual and his/her family is about 3-4 hours per week. The days and hours for volunteer services are determined by interviewing the individual and family. the volunteer is selected for a family based on where they live, personality, age, other personal factors and their availability.

We do our best to provide help when needed. When we are unable to meet a requested schedule, we will offer our best alternative based on availability of volunteers.

Dale Marie Clark - Executive Director dmclark@hvwa.org Dale has the overall responsibility for the operation of Hospice Volunteers of Waterville Area and takes those actions necessary to develop, fund, maintain and promote the various programs and services offered by HVWA. Dale's background in nursing led her to HVWA where she began as a volunteer in 1992. Subsequently she was hired as Bereavement Coordinator in 1994 and continued to oversee programs and services until her appointment as Executive Director in 2003. Dale is founder of Camp Ray of Hope, a statewide program of HVWA.

Jan Osborn - Director of Volunteers & Bereavement Services josborn@hvwa.org Jan oversees the Direct Care and Bereavement Programs. This includes working with the Regional Volunteer Coordinators, Bereavement Correspondent and Certified Hospice Volunteers to determine and implement services for dying and bereaved clients. She assists in the training, continuing education and support of volunteers. She serves as liaison between volunteers, physicians, health care workers, involved agencies and community resources. Jan began volunteering with HVWA in 1995 and following her retirement from nursing was brought on the HVWA staff as Director of Volunteers and Bereavement Services in 2003. Under her leadership programs, services and the referral base have expanded substantially.

Terry Brandwein - Volunteer Coordinator tbrandwein@hvwa.org Terry Brandwein, Volunteer Coordinator began her association with HVWA in 2004 and maintained commitment to Hospice through her volunteer efforts and as HVWA's administrative assistant. In 2007 Terry accepted the position of Volunteer Coordinator. Terry helps plan and coordinate non-medical care for HVWA clients, and their families, such as respite, errands, household chores, transportation and emotional support. She also assists with training, supervision and support of Hospice Volunteers. Terry partners with physicians, nursing homes, hospitals and the Medicare certified medical Hospices in the Waterville area in planning and implementing comprehensive care for our clients. Terry was a primary caregiver for her father who died of ALS in 1985 and also helped care for her mother when she died of melanoma in 1992. Those life experiences plus her interest in working with people led her to the nursing profession and Hospice. She was born in Waterville where she grew up in her family's business, Sterns Department Store. She attended elementary schools in Waterville and graduated from Oak Grove-Coburn in 1973. She attended Lesley College in Cambridge, MA and is a 1993 graduate of KVCC School of Nursing. She can be reached via email tbrandwein@hvwa.org

Deb Crocker - Youth Services Coordinator dcrocker@hvwa.org Deb develops and implements bereavement and end-of-life peer-support services for children, teens and their families; recruits and helps train volunteer facilitators who provide youth services; coordinates Hope's Place, a year round program for grieving children and teens; and plans and coordinates Camp Ray of Hope, HVWA's annual statewide weekend retreat for grieving families and individuals. Following the accidental death of her son Erik in 1993, Deb's family was one of the first to attend the inaugural session of Camp Ray of Hope in 1995. She has continued to stay involved in that program since its inception - first as a camper and then as a volunteer. She became a Certified Hospice Volunteer in 1996 and since then she has facilitated many grieving parent support groups at both Camp Ray of Hope and at the Hospice Community Center, Waterville. Deb is a graduate of the Fall Institute, Center for Grieving Children in Portland and is also an experienced facilitator for Hope's Place. Deb is certified in speech therapy, is a Reiki Master/Teacher, and has worked in several capacities with children both personally and professionally. She is mother of three adult children Aaron, Brandon and Lisa and the proud grandmother of 4. She lives in Skowhegan with her husband Ed. Deb can be reached at 873-3615 x 19.

Deb Thurston Community Education and Outreach Coordinator dthurston@hvwa.org Deb trains and coordinates the speaker's bureau to promote the mission and services of HVWA through marketing, speaking engagements and public relations. Deb also coordinates appropriate community education and outreach to places such as schools, service organizations, colleges, workplaces and churches. Deb holds a B.A. in Psychology and has an extensive background working with college students and with school age children. She has also been a creative movement teacher, has taught Sunday school and was Christian Education Director in Waterville. She also served on the board of directors at the Inside / Outside Playground. Deb began her association with HVWA in 2004 as administrative assistant and made an impact with her ideas, organizational skills and energy which she continues to do in her current position. She lives in Waterville with husband Jim and daughter Olivia and Anna.

Debbie Sills and Lee Fortin - Administrative Assistants dsills@hvwa.org or lfortin@hvwa.org Debbie and Lee job-share the administrative assistant position and theirs is the first voice you hear or face you see when you call or visit HVWA. They can be contacted at 873-3615 x 10.

Jillian Fortin - Program Coordinator's Assistant jfortin@hvwa.org Jillian Fortin, B.S. is Program Coordinator's Assistant at Hospice Volunteers of Waterville Area (HVWA). Ms. Fortin provides administrative support to the Volunteer, Bereavement, Education and Youth Services Coordinators. She first became a member of the HVWA team in the fall of 2007 as a University of Maine intern. She is a graduate of the University of Maine, Augusta and holds a BS in Mental Health and Human Services. Ms. Fortin is a Certified Hospice Volunteer; trained as a Hope's Place facilitator and has volunteered at Camp Ray of Hope. She makes her home in Skowhegan. She can be reached at 873-3615 x 12 or jfortinls@hvwa.org